Lesson Terms & Conditions

When any individual signs up to learn to drive with us, and pay a deposit we understand that they have read the lessons terms and conditions and agree to them.

Before starting lessons;

  • To secure a place in the instructor’s diary we require a £50 deposit, mobile number, picture of the pupil’s licence and an e-mail address along with other important information which can be found on the new driver application form. The bank details for the deposit to be paid will be sent across once the new driver application form is received and processed. Before this time you will have been notified of our waiting list and then the designated instructor will confirm the start date. If we can start your lessons sooner, the instructor will be in touch.
  • The deposit is part payment towards the first lesson or block booking.
  • Should you change your mind about starting lessons with us then the deposit is refundable* if cancelled within more than 7 days of the agreed start date.
  • *£50 deposit will be refunded minus £15, as we will be adding you to all our systems (such as Theory Test Pro etc) and there is the admin involved in taking you off all the systems & processing the refund. We have very few people who do change their mind but we’re sure you understand that we can’t give online learning tools that we pay for, away for free. We trust that most people who go on the waiting list will start their lessons and getting your theory work started/ completed before starting to drive puts you at a great advantage.
  • In the event that you request a refund, we need you to send the name of your bank, the name of the account holder (as stated on your bank statement), sort code and account number. Until we receive this information the bank will not let us process any refunds. All requests for refunds are processed on a Monday unless this is a Bank Holiday and/or the Finance Manager/Accountant is on holiday in which this will be processed on the Monday after their return.
  • Making a payment without first of all completing a contact form and having a confirmation email returned advising of a start date will incur an admin fee of £50, should you realise the mistake after you have made a payment and require a refund. If you make any payments below £50 then there will be no refund.

Allocated an instructor

We understand that situations arise when a change to lesson day or time may be required due to issues at work, sickness etc. However the instructors have a large number of pupils with varying degrees of flexibility and their own family commitments to plan around too.

Whilst each instructor will strive to accommodate changes and move pupils around, it is not as easy as it may seem.

It is often time consuming and disruptive, both to the instructor’s private family time and the other pupils being asked to change their lesson. Additionally it can impact the pupil on a lesson at the time the short notice request is received.

Therefore we ask that as soon as you become aware of a problem, which may result in you requiring a change of lesson day or time (within a Monday to Sunday week cycle) you contact the instructor at the earliest opportunity so as they can do their best to accommodate this change.

However despite their best efforts it is sometimes impossible to rearrange lesson changes at short notice, so a strict cancellation policy has to be followed.

  • All lesson monies after the deposit are to be paid online and directly to the instructor 7 days in advance of the lesson unless agreed otherwise with the instructor.
  • Pre-paid lessons to be taken within 3 months of date of purchase unless agreed in writing with an instructor.
  • Discount for block bookings will only apply if the block is taken and completed in full. If a refund is required once lessons have started, each lesson taken will be charged at full price of a lesson.
  • You must notify your instructor of any matters which arise which could affect your entitlement to driving lessons and instruction, such as new medication or change in schedules.

Lessons cancelled at short notice or missed for whatever reason (48hrs before lesson start time) will require payment in full. It is your responsibility to check times and dates of lessons.

Contact policies

Providing a great Customer experience is important to us, but we need your cooperation and understanding so as all instructors and customers have a good work/life balance and get quality family time to rest and relax – as this is something that is important to our business values.

The instructors all work very hard to undertake lessons and manage their diaries within office hours. We don’t want to be impacting your family time either so we will endeavour to only send messages between 8am and 6pm.

But due to the nature of the profession there are many times that they have to work outside these hours and so a small amount of additional administration is to be expected.

To ensure this policy can be adhered to and we maintain our exceptional levels of customer service and support, we need your help and cooperation.

All cancellations must be made and rearranged within contactable ‘’office’’ hours.

These hours are 9am to 6pm Monday to Sunday. If you message outside these hours then the 48 hour criteria will not have been met.

Lesson Day Booked
Last day to Cancel by 6pm
MondayFriday
TuesdaySaturday
WednesdaySunday
ThursdayMonday
FridayTuesday
SaturdayWednesday
SundayThursday

In the event that prepay deals are not completed before you pass the practical test with us, any used training time will be re-calculated at the normal lesson rate and the remainder refunded accordingly.

Driving test policies

Practical test – hire of the driving school car for use during the practical test will be charged at the normal lesson rate.

Your Driving Instructor reserves the right to withhold the use of the driving school car for practical test, if in their opinion the chances of passing the test are unrealistic.

Practical test cancellation – In the event of the driving school car being unavailable on the day of the practical test for reasons of illness to your driving instructor, or for reasons of mechanical failure, test fees incurred by you will be refunded in full.
In the event of the practical test being cancelled by the driving standards agency, it is normal practice for the test fee to be refunded by them, however lessons booked on the day will be subject to the 48 hrs late notice cancellation and will require payment. (Some of these fees can normally be claimed back from the D.V.S.A).

Complaints

Complaints procedures please inform the office of any complaints that you may have and we will endeavour to address the situation. You can do this by emailing info@drivingschoolwirral.co.uk In the event that you are not satisfied, you may then make reference to the registrar of approved driving instructors who will consider the matter and advise accordingly.

*£50 deposit will be refunded minus £15, as we will be adding you to all our systems (such as Theory Test Pro etc) and then there is the admin involved in taking you off all they systems & processing the refunds. We have very few people who do change their mind but I’m sure you understand that DSW can’t give online learning tools that are paid for, away for free. We trust that most people who go on the waiting list will start their lessons and getting your theory work started/completed before starting to drive puts you at a great advantage.

*In the event that you request a refund, we need you to send the name of your bank, the name of the account holder (as stated on your bank statement), sort code and account number. Until we receive this information the bank will not let us process any refunds. All requests for refunds are processed on a Friday unless this is a Bank Holiday and/or the Finance Manager/Accountant is on holiday in which this will be process on the Friday after their return.

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